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01:15

UK: Thomas Cook passengers arrive at empty check-in desks at Gatwick airport

United Kingdom, Gatwick Airport
September 23, 2019 at 11:44 GMT +00:00 · Published

The collapse of UK travel company Thomas Cook left more than 150,000 passengers stranded at airports abroad while many others had to cancel their plans while still in Britain, as filmed at the Gatwick Airport on Monday.

We've been given some information from the CAA [Civil Aviation Authority] in terms of getting our money back. Obviously, we're disappointed but we haven't got the time to book somewhere else, an alternative. So we're going to try and get our money back eventually and rebook at some other point in time. Obviously we're disappointed and feel for people who have lost their jobs or are stuck elsewhere, in other parts of the world,'' said a Thomas Cook customer at the airport.

After the announcement, the UK government launched an operation, the biggest ever during peacetime, to bring British tourists home.

01:15
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The collapse of UK travel company Thomas Cook left more than 150,000 passengers stranded at airports abroad while many others had to cancel their plans while still in Britain, as filmed at the Gatwick Airport on Monday.

We've been given some information from the CAA [Civil Aviation Authority] in terms of getting our money back. Obviously, we're disappointed but we haven't got the time to book somewhere else, an alternative. So we're going to try and get our money back eventually and rebook at some other point in time. Obviously we're disappointed and feel for people who have lost their jobs or are stuck elsewhere, in other parts of the world,'' said a Thomas Cook customer at the airport.

After the announcement, the UK government launched an operation, the biggest ever during peacetime, to bring British tourists home.

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